Privacy Policy

Simpla Finance Pty Ltd
ABN 12 306 021 826
Credit Representative Number 577365 under Australian Credit Licence 486112
Email: kerry@simplafinance.com.au
Phone: 0400 588 823

Last updated: 03/03/2026
 

1. Introduction

Simpla Finance Pty Ltd (referred to in this Privacy Policy as we, our or us) recognises the importance of protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you may access or correct that information or make a complaint.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 

2. What personal information we collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

• your name, date of birth and contact details

• identification information, such as driver licence, passport or Medicare details

• employment and income details

• financial information, including assets, liabilities, expenses, bank account details and repayment history

• tax and business information, including ABN, company or trust details

• information about your loan objectives, borrowing needs and financial circumstances

• information in documents you provide to us, such as payslips, bank statements, tax returns and identification documents

• information about your use of our website, including cookies, device data and analytics information

• correspondence with us by email, phone, online forms or otherwise.

We may also collect sensitive information where reasonably required and permitted by law, but generally only with your consent or where otherwise authorised or required by law.
 

3. How we collect personal information

We generally collect personal information directly from you when you:

• enquire about our services

• complete forms or fact finds

• provide documents to us

• speak with us by phone, email or in person

• use our website or submit an online enquiry.

We may also collect personal information from third parties where permitted, including:

• lenders, funders and credit providers

• mortgage insurers

• credit reporting bodies or access-seeker services, where permitted and with your authority

• aggregators, licensees and compliance service providers

• accountants, solicitors, financial advisers or brokers you authorise us to deal with

• referees, employers and other verification providers

• public registers and other publicly available sources.

If you do not provide the information we ask for, we may not be able to assist you properly, provide our services, or submit an application on your behalf.
 

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information so that we can:

• provide credit assistance and related services to you

• understand your needs, objectives and financial situation

• assess which lending or finance products may be suitable for you

• prepare, submit and manage finance applications on your behalf

• verify your identity and the information you provide

• communicate with you about your application, loan or our services

• comply with legal and regulatory obligations

• maintain our records and manage our business

• improve our services and website

• send you updates, service communications or marketing communications where permitted by law.
   

5. Who we may disclose your personal information to

We may disclose your personal information to third parties where reasonably necessary for the purposes above, including:

• lenders, funders, credit providers and product issuers

• mortgage insurers, valuers and settlement agents

• credit reporting bodies or access-seeker services, where permitted

• our aggregator, licensee, compliance consultants and professional advisers

• solicitors, accountants and other advisers you authorise

• information technology, cloud storage, CRM, document management and administrative service providers

• regulatory bodies, government agencies, courts, tribunals or law enforcement agencies where required or authorised by law

• any other person or organisation you authorise us to deal with.

We take reasonable steps to ensure third parties who handle personal information on our behalf do so appropriately.
 

6. Direct marketing

We may use your personal information to send you information about our services, updates or offers that we think may be relevant to you.
 

You can opt out of marketing communications at any time by contacting us at kerry@simplafinance.com.au or by using the unsubscribe facility in our emails. We will continue to send you service-related communications where necessary.
 

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve website functionality, analyse traffic and better understand how visitors use our site.

Cookies generally do not identify you personally, but they may be linked with information we hold about you. You can usually adjust your browser settings to refuse cookies, although some parts of the website may not function properly if you do so.
 

8. Overseas disclosure

We may use third-party technology, cloud storage or software providers that store or process personal information outside Australia.
 

Where this is likely, we will take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with Australian privacy law.

[Insert likely countries here if known — for example, the United States, Singapore, or other countries used by your website host, CRM, email platform, cloud storage or document-signing providers.]
 

9. How we store and protect your personal information

We hold personal information in electronic systems, cloud-based platforms, email systems, CRM tools and, in some cases, paper files.
 

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include:

• secure systems and passwords

• access controls and staff permissions

• secure document storage

• encryption and secure transfer methods where appropriate

• monitoring and security controls for our systems and service providers.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
 

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details below. We will respond within a reasonable time. In some circumstances, the law may allow us to refuse access, in which case we will explain why.
 

11. Data breaches

If we suspect an eligible data breach, we will assess the incident and take the steps required by law. Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.
 

12. Making a privacy complaint

If you have a question or complaint about how we handle your personal information, please contact us first using the details below:
 

Privacy Contact
Simpla Finance Pty Ltd
Email: kerry@simplafinance.com.au
Phone: 0400 588 823
 

We will consider your complaint and respond within a reasonable period.
 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website and will include the date it was last updated.